This entry is part 1 of 2 in the series The Great Support Ticket System Backlog of 2013Hey gang, This is just a quick note to let you know a little something. The support ticket (suptic) system is broken. Partially in technical sense (overrun by spam), but mostly in a human way (me). In fact,…
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Support Ticket System: Code Veronica
by khatzumoto
This entry is part 2 of 2 in the series The Great Support Ticket System Backlog of 2013Resident Evil FTW! “But it’s called Biohazard in Japan, Khatz!” STFU and leave me alone! Anyway, this is a little update to let you know that a human being named Veronica is now, quite literally, taking care of…
The Support Ticket System Is Dead, Back To Email: The Great Email Reboot of 2013
by khatzumoto
This entry is part 3 of 2 in the series The Great Support Ticket System Backlog of 2013OK. Guess what? You know that AJATT support ticket system? Total failure. Pretty much. And it’s my fault, not yours. So, we’re going back to email — where things make more sense. But with a twist (more addresses,…